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: Who
We Are? - Regional Health Authority Four
::
Regional Health Authority
Four (
Version
française )
::
Introduction
:: Highlights from 2007-2008
:: Types of Care Provided
:: A Look at Services Provided in the Northwest Zone of the Vitalité Health Network
:: Quality Care and Services
Introduction
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The Northwest Zone of the Vitalité Health Network is located in northwestern New Brunswick. It consists of the following facilities and programs: the Edmundston Regional Hospital, Grand Falls General Hospital, Hôtel-Dieu Saint-Joseph de Saint-Quentin, Extra-Mural Program, Addiction Services, Clinique du Haut-Madawaska, and Sainte-Anne Health Centre. Located on the Maine and Quebec border areas, Region 4 accounts for 6.86 % of New Brunswick’s population. The catchment population represents 50 000 individuals distributed as follows: Edmundston 59%, Grand Falls 29%, and Saint-Quentin 12%. Northwest Zone of the Vitalité Health Network also serves the population in southern Témiscouata. |
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Highlights from 2007-2008
| | 2007-2008 | 2008-2009 |
| Number of beds | 195 | 195 |
| Number of admissions | | |
| to all three hospitals in the region | 6,668 | 6,447 |
| to Addiction Services | 566 | 628 |
| Number of births | 388 | 449 |
| Number of Emergency visits | 73,258 | 72,976 |
| Number of Extra-Mural Program visits | 46,000 | 47,500 |
| Number of surgical procedures | 5,494 | 5,226 |
* Statistics taken from the 2007-2008 annual report.
Types
of Care Provided
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Primary
Care
Primary care is provided in all three hospital facilities of the Northwest Zone of the Vitalité Health Network. It comprises
basic preventive and curative care,
including diagnostic services, simple
treatments, and the referral of complex
cases to appropriate specialized facilities.
Secondary
Care
This type of care is provided at the
Edmundston Regional Hospital. It consists
of specialized care requiring more
complex diagnoses and treatments than
those provided at the primary care
level (e.g.: surgery).
The Grand Falls
General Hospital Surgery Department
provides certain basic secondary care.
Tertiary
Care
Offered at the Edmundston Regional
Hospital, these highly specialized
services include diagnostic examinations
and treatments such as renal dialysis
and magnetic resonance imaging (MRI). |
A
Look at Services Provided in Northwest Zone of the Vitalité Health Network
Overview
• Three emergency
departments open 24 hours a day
• Two surgical suites
• Intensive and concentrated care
units
• Acute care units
• Palliative and long-term care units
• Diagnostic and therapeutic services
• Rehabilitation services
• Home care services
• Mental Health services
• Addiction services
• Nuclear medicine services
• Public Health services
• Infection Prevention service
• Human Resources service
• Volunteer Service
• Quality, risk and utilization management
service
• Public relations and communications
service
• Magnetic resonance imaging
• Clinical Records
• Health Library
• Food Services
• Financial and Accounting
• Education
• Pharmacy
• Central sterilization
• Staff Health Service
• Purchasing, Central store and printing
• Laundry and Housekeeping
• Information Systems
• Ethics Comitee
• Environment team
• Information management team
Quality
Care and Services
The Northwest Zone of the Vitalité Health Network is actively committed to continuously
improving the care and services provided
to its clients. All our facilities get accredited
on a regular basis by Accreditation Canada. This certification
means that we were assessed by a panel of
outside physicians, nurses and administrators,
that the care and services we provide meet
national standards and that we strive to
continuously improve our services.
For our organization, quality
of care also means patient safety. We have
a system in place that makes it possible
to address situations that need improvements.
Through our "no blame" approach,
all caregivers and workers work together
to solve any problems that may arise.
We strive to continuously
improve our practices, and to achieve this
we need to know our clients’ opinions.
Each patients receiving care is invited
to complete a satisfaction survey. It is
also possible to send us suggestions, comments
or even complaints by e-mail at the following
address : qualite.quality@vitalitenb.ca
or by phone, at 506-739-2221.
To find out more about
quality of care and patient safety, please
visit one of the following Web sites :
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